Customer Satisfaction Representative

Suburban Ford of Troy

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement processes
Liaison between dealership and customers
Follow up with customers within 48 hours
Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experience and address concerns at their Medford, OR, and Dallas, TX locations. The role focuses on improving customer satisfaction through proactive communication and process improvements, offering competitive pay and comprehensive benefits

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experience and address concerns at their Medford, OR, and Dallas, TX locations. The role focuses on improving customer satisfaction through proactive communication and process improvements, offering competitive pay and comprehensive benefits.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement processes
  • Liaison between dealership and customers
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Handle Better Business Bureau reviews

Nice-to-have

  • Positive attitude
  • Team player
  • Innovation focused

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter