Sr Associate Technical Support Engineer-paradox

Workday

Bachelor's degree in computer science or it
2+ years technical support experience
1+ years xml json csv validation
The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions to customers as a trusted advisor

Job Summary

  • The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions to customers as a trusted advisor.
  • Candidates will troubleshoot complex account configurations, APIs, job feeds, and databases while maintaining internal technical documentation.
  • Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

The role involves investigating, diagnosing, and delivering time-sensitive, business-critical solutions to customers as a trusted advisor.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or IT
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Complex SQL query writing
  • RESTful API construction with Postman
  • JIRA Microsoft Office Visual Studio Code

Nice-to-have

  • Experience with AWS Athena S3 Datadog
  • Familiarity with AI troubleshooting tools
  • Strong asynchronous communication skills
  • Knowledge of JPath JMESPath integrations
  • Experience with Twilio Sendgrid Github Salesforce

Key Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 2+ years in technical support or similar role
  • 1+ years validating XML, JSON, and CSV formats
  • 1+ years experience with JIRA, Microsoft Office, and VS Code

Work Rights

Not specified

Tailored Resume

Cover Letter