Customer & Market Insights Manager

IDEXX Laboratories Inc

Westbrook, ME, United States
Base: $115k annual; bonus/equity: opportunity for ...
Design qualitative and quantitative studies
Translate business briefs into questionnaires
Build surveys in qualtrics or alchemer
As a Customer & Market Insights Manager at IDEXX, you will serve as an unbiased, rigorous voice of the customer, grounding cross-enterprise teams in what customers truly think, feel, and do

Job Summary

  • As a Customer & Market Insights Manager at IDEXX, you will serve as an unbiased, rigorous voice of the customer, grounding cross-enterprise teams in what customers truly think, feel, and do.
  • The IDEXX Customer & Market Insights team is a highly collaborative team of Research Managers and Business Partners within the Strategy, Content, and Insights arm of the Global Marketing Organization.
  • We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

Matching Summary

As a Customer & Market Insights Manager at IDEXX, you will serve as an unbiased, rigorous voice of the customer, grounding cross-enterprise teams in what customers truly think, feel, and do.

Salary

Base: $115K annual; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Day-One

Skills & Requirements

Must-have

  • Design qualitative and quantitative studies
  • Translate business briefs into questionnaires
  • Build surveys in Qualtrics or Alchemer
  • Manage end-to-end fieldwork
  • Analyze and synthesize data
  • Integrate primary research with operational data
  • Manage research budgets and vendors

Nice-to-have

  • Curiosity about business strategy
  • Unbiased voice of the customer
  • Desire to influence business strategy
  • Experiment with new methodologies
  • Positive and respectful work culture

Key Requirements

  • 5+ years' experience across multiple types of market research
  • Experience in B2B, biomedical, and/or animal health industry is a plus
  • Comfort managing 4-6 concurrent research projects
  • Fluency in marketing, product, and business terminology

Work Rights

Not specified

Tailored Resume

Cover Letter