Managed It Services Senior Associate

RS Group

Dubuque, US
Base: $67,000 - $126,500; bonus/equity: discretion...
Fully remote
Technical support for end-users
Resolve hardware or software issues
Support and troubleshoot workstations
Provide phone and email technical support for end-users to resolve any hardware or software issues

Job Summary

  • Provide phone and email technical support for end-users to resolve any hardware or software issues.
  • Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Provide phone and email technical support for end-users to resolve any hardware or software issues.

Salary

Base: $67,000 - $126,500; Bonus/Equity: discretionary bonus based on firm and individual performance; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • technical support for end-users
  • resolve hardware or software issues
  • support and troubleshoot workstations
  • monitor and troubleshoot client backups
  • maintain client security standards

Nice-to-have

  • instill confidence in a world of change
  • environment that inspires and empowers
  • balance life demands while serving clients

Key Requirements

  • 1-2 years of experience
  • Microsoft Certification preferred
  • Network+ Certification preferred
  • Bachelor's degree is a plus
  • Experience with Office 365 Administration
  • Fundamental understanding of TCP/IP Networking
  • Experience with firewalls
  • Experience with VMWare ESX hosts
  • Experience with Windows Servers
  • Experience with remote solutions
  • Experience with Apple Hardware
  • Experience with enterprise mobile devices

Work Rights

Not specified

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