Patient Service Representative Ent

Wake Forest Health Network

Lexington, North Carolina, US
Base: $20.80 - $31.20; bonus/equity: not specified...
Patient demographic and insurance information accuracy
Insurance benefits verification
Patient out-of-pocket liability calculation
Greets patients, monitors patient flow, and ensures efficient and courteous care

Job Summary

  • Greets patients, monitors patient flow, and ensures efficient and courteous care.
  • Verifies insurance benefits, calculates and collects patient financial liability, and handles visit closure.
  • Maintains knowledge of payer requirements and communicates customer service opportunities to management.

Matching Summary

Greets patients, monitors patient flow, and ensures efficient and courteous care.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • Patient demographic and insurance information accuracy
  • Insurance benefits verification
  • Patient out-of-pocket liability calculation
  • Financial clearance policy adherence
  • Customer service and process improvement communication
  • Productivity and accuracy performance metrics

Nice-to-have

  • Collaborative work environment
  • Positive public relations
  • Proactive issue identification

Key Requirements

  • High school diploma or GED
  • Patient access experience preferred
  • Insurance verification experience preferred
  • Billing experience preferred
  • Certified medical assistant experience preferred
  • Knowledge of Medicare, HIPAA, and EMTALA rules
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Experience with ADT software

Work Rights

Not specified

Tailored Resume

Cover Letter