Onboarding Manager

Impact

Remote, United States
Base: $70,000.00 - $80,000 py; bonus/equity: 5% va...
Fully remote
Strong project management skills
Client-facing onboarding experience
Ability to manage multiple projects
Impact is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring efficient integration and program launch. The role is fully remote and focuses on guiding clients through the onboarding lifecycle while leveraging scalable resources

Job Summary

  • The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new and existing customers to ensure they launch programs successfully.
  • This role focuses on enabling customers to reach initial value quickly and efficiently by guiding them through kickoff, integration, and ramp phases.
  • Benefits include unlimited responsible PTO, flexible work hours, medical/dental/vision insurance, and a technology stipend.

Matching Summary

Match Score: 85

Impact is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring efficient integration and program launch. The role is fully remote and focuses on guiding clients through the onboarding lifecycle while leveraging scalable resources.

Salary

Base: $70,000.00 - $80,000 per year; Bonus/Equity: 5% variable annual bonus plus RSU grant; Benefits: Medical, Dental, Vision, Unlimited PTO, 401(k)

Skills & Requirements

Must-have

  • Strong project management skills
  • Client-facing onboarding experience
  • Ability to manage multiple projects

Nice-to-have

  • Experience in affiliate or influencer management
  • Ability to communicate technical concepts
  • Knowledge of scalable onboarding playbooks

Key Requirements

  • ~2+ years experience in customer-facing roles
  • Experience in client onboarding or customer success preferred

Work Rights

Not specified

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