Research Support Specialist, Contact Centre

TMX Group

Montreal, QC, Canada
Hybrid
Bilingual english/french required
Proficient in handling complex customer cases
Expertise in contact centre environment
Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre

Job Summary

  • Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre.
  • This role is fully remote, based in Montreal, QC, and involves coordinating resolution efforts across multiple teams.
  • TMX Group promotes a culture of flexibility and wellness, supporting a life well lived.

Matching Summary

Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre.

Skills & Requirements

Must-have

  • Bilingual English/French required
  • Proficient in handling complex customer cases
  • Expertise in Contact Centre environment

Nice-to-have

  • Passionate about customer experience
  • Strong analytical skills
  • Excellent verbal and business writing skills

Key Requirements

  • College diploma or university degree in business and/or finance
  • Proficient in Google suite
  • Strong stakeholder management skills

Work Rights

Not specified

Tailored Resume

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