Customer Service Representative

The Pet Hospital of Tierrasanta

Greenwich, CT, United States
Competitive pyy; performance bonuses; 401(k) match...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
The Pet Hospital of Tierrasanta, under AmeriVet, is seeking a Customer Service Representative who will be the primary point of contact for clients, ensuring an exceptional client experience. The role involves managing appointments, processing patient information, and facilitating communication between clients and the medical team, all within a supportive and growth-oriented environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and maintaining organized records to support the medical team and practice operations.

Matching Summary

Match Score: 85

The Pet Hospital of Tierrasanta, under AmeriVet, is seeking a Customer Service Representative who will be the primary point of contact for clients, ensuring an exceptional client experience. The role involves managing appointments, processing patient information, and facilitating communication between clients and the medical team, all within a supportive and growth-oriented environment.

Salary

Competitive pay; Performance bonuses; 401(k) matching

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience in healthcare
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience required
  • Prior customer service experience preferably in veterinary setting
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

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