Staff Forward Deployed Engineer

Intercom

London, United Kingdom
On-site
Ai agent for customer service
Deeply understand use cases
Design, build, and implement solutions
As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them

Job Summary

  • As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them.
  • You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high-stakes customer contexts.
  • In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom.

Matching Summary

As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them.

Skills & Requirements

Must-have

  • AI Agent for Customer Service
  • deeply understand use cases
  • design, build, and implement solutions
  • high degree of autonomy and trust
  • cross-functional force multiplier
  • high-level programming language
  • writing REST APIs

Nice-to-have

  • former founder or early engineer
  • interest in AI/ML
  • navigate organizational boundaries
  • steer R&D and Go-To-Market teams

Key Requirements

  • 2+ years primary technical leader
  • willing to travel and work on-site

Work Rights

Not specified

Tailored Resume

Cover Letter