The Complaints Investigator will be responsible for investigating customer complaints related to pharmaceutical products, ensuring thorough documentation of findings within MasterControl
Job Summary
The Complaints Investigator will be responsible for investigating customer complaints related to pharmaceutical products, ensuring thorough documentation of findings within MasterControl.
The role requires high attention to detail, excellent documentation skills, and the ability to work independently and collaboratively across teams.
We are seeking a Quality Specialist I on a permanent basis to join our team.
Matching Summary
The Complaints Investigator will be responsible for investigating customer complaints related to pharmaceutical products, ensuring thorough documentation of findings within MasterControl.
Skills & Requirements
Must-have
Investigate and document customer complaints
Root cause analysis and risk assessments
Collaborate with cross-functional teams
cGxP regulatory requirements
MasterControl documentation
Pharmaceutical quality systems
Nice-to-have
Problem solving methodologies
Continuous improvement initiatives
Advancing science for life
Diverse and high-performing employees
Key Requirements
Level 8 Honours Bachelor Degree
3+ years experience in Pharmaceutical industry
cGMP, quality and regulatory requirements knowledge
Post Market, Complaint investigation and CAPA experience desirable