Customer Relationship Manager

HCM Portal (UPS)

Us
Base: $85,440 - $138,840 py; bonus/equity: hired a...
24/7 transportation control tower
Real-time visibility
Proactive exception management
The Customer Relationship Manager is responsible for leading a 24/7 transportation control tower supporting time‑critical, high‑value, and mission‑critical logistics operations

Job Summary

  • The Customer Relationship Manager is responsible for leading a 24/7 transportation control tower supporting time‑critical, high‑value, and mission‑critical logistics operations.
  • This role owns real‑time visibility, proactive exception management, and orchestration across multimodal transportation networks to ensure on‑time, compliant, and customer‑aligned execution.
  • Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Matching Summary

The Customer Relationship Manager is responsible for leading a 24/7 transportation control tower supporting time‑critical, high‑value, and mission‑critical logistics operations.

Salary

Base: $85,440 - $138,840 per year; Bonus/Equity: Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs; Benefits: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Skills & Requirements

Must-have

  • 24/7 transportation control tower
  • real-time visibility
  • proactive exception management
  • multimodal transportation networks
  • time-critical logistics operations
  • crisis management and decision-making

Nice-to-have

  • customer-centric service delivery
  • continuous performance improvement
  • collaboration and continuous improvement culture

Key Requirements

  • Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field (or equivalent experience)
  • 8+ years of progressive experience in transportation operations, control tower management, or time-critical logistics
  • Demonstrated experience leading real-time operations with high service level expectations
  • Advanced communication skills, including executive and customer-facing situations
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

Cover Letter