Manager - Product Support

Zenoti

Hyderabad, India
On-site
Customer empathy and advocacy
Team leadership and motivation
Deep product understanding
Manage a multi-location/multi-national team driving support to help customers use Zenoti effectively

Job Summary

  • Manage a multi-location/multi-national team driving support to help customers use Zenoti effectively.
  • Enhance customer experience by ensuring top-notch delivery of support services and planning support programs.
  • The team works 365 days a year 24x7, requiring flexibility to meet this demand.

Matching Summary

Manage a multi-location/multi-national team driving support to help customers use Zenoti effectively.

Skills & Requirements

Must-have

  • Customer Empathy and Advocacy
  • Team Leadership and Motivation
  • Deep Product Understanding
  • Technical Troubleshooting Guidance
  • Process Improvement and Analysis
  • Data Analysis and Reporting
  • Support Tools and Systems Familiarity

Nice-to-have

  • Creativity and Innovation
  • Adaptability and Resilience
  • Interpersonal Communication Skills
  • Experience in Beauty/Wellness Industry

Key Requirements

  • 10+ years managerial and technical support experience
  • Bachelor's degree, Master's preferred
  • Previous advanced support experience with data-driven, web-based applications
  • Previous experience with basic SQL queries and reporting

Work Rights

Not specified

Tailored Resume

Cover Letter