Provide exceptional, efficient, and personalized service
Ensure timely responses and accurate information
The role is responsible for managing all incoming and outgoing hotel communications, ensuring exceptional, efficient, and personalized service
Job Summary
The role is responsible for managing all incoming and outgoing hotel communications, ensuring exceptional, efficient, and personalized service.
Key responsibilities include ensuring timely responses, accurate information, and effective coordination with other departments while maintaining a warm, professional, and discreet tone.
The company offers competitive salary, excellent training and development opportunities, employee discounts on stays worldwide, free uniform laundry service, and employee meals.
Matching Summary
The role is responsible for managing all incoming and outgoing hotel communications, ensuring exceptional, efficient, and personalized service.
Skills & Requirements
Must-have
Manage incoming and outgoing communications
Provide exceptional, efficient, and personalized service
Ensure timely responses and accurate information
Maintain a warm, professional, and discreet tone
Protect guest security and privacy
Nice-to-have
Anticipate guest needs
Personalize interactions based on guest profile
Act as a key liaison between guests and departments
Reflect property values in interactions
Key Requirements
Technical, technological, professional or student in related careers
6 months of experience in telephone customer service