National System Specialist

Waters Corporation

Sparks, MD, USA
Base: $79,600.00 - $131,300.00 usd annual; bonus/e...
Fully remote
Expert troubleshooting of electromechanical systems
5+ years field service engineering experience
Diagnose complex electronic and networking issues
This role involves providing expert remote and on-site diagnostic support to resolve complex electromechanical and software issues escalated by field teams

Job Summary

  • This role involves providing expert remote and on-site diagnostic support to resolve complex electromechanical and software issues escalated by field teams.
  • The position requires leading installation readiness reviews and formulating strategic response plans for critical technical failures to ensure system uptime.
  • Candidates must possess advanced troubleshooting skills at the module, circuit, and component level with a strong understanding of analog/digital electronics and fluidics.

Matching Summary

This role involves providing expert remote and on-site diagnostic support to resolve complex electromechanical and software issues escalated by field teams.

Salary

Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards program including performance-based culture

Skills & Requirements

Must-have

  • Expert troubleshooting of electromechanical systems
  • 5+ years field service engineering experience
  • Diagnose complex electronic and networking issues
  • Medical device diagnostics or robotics expertise
  • Bachelor's degree in Electronics or Computer Science

Nice-to-have

  • Mentoring Field Service Engineers
  • Collaboration with R&D on product design
  • Strong interpersonal communication skills
  • Experience with LIS connectivity protocols
  • Ability to work in high-pressure environments

Key Requirements

  • Minimum 5 years in field service engineering
  • Valid driver's license and clean driving record
  • Willingness to travel up to 70%
  • Ability to lift up to 50 lbs
  • Bachelor's degree in related technical field

Work Rights

Not specified

Tailored Resume

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