Product Manager (specialist), Ai Voice & Contact Center

Salesforce

Base: $117,200 - $176,700 annually; bonus/equity: ...
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Product manager or associate product manager experience
Contact center or customer support technology knowledge
Experience with ivr, conversational ai, or routing systems
** Salesforce is seeking a Product Manager specializing in AI voice and contact center solutions. The ideal candidate will lead the strategy and delivery of innovative AI-powered customer support features, focusing on improving customer experiences and agent productivity. **

Job Summary

  • This role leads the strategy and delivery of next-generation voice and contact center capabilities powered by AI.
  • You will work at the intersection of product, engineering, and operations to improve customer experience and agent productivity.
  • The position offers the opportunity to design and deploy solutions internally before bringing them to market.

Matching Summary

Match Score: 75

** Salesforce is seeking a Product Manager specializing in AI voice and contact center solutions. The ideal candidate will lead the strategy and delivery of innovative AI-powered customer support features, focusing on improving customer experiences and agent productivity. **

Salary

Base: $117,200 - $176,700 annually; Bonus/Equity: Not specified in base range; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • Product Manager or Associate Product Manager experience
  • Contact center or customer support technology knowledge
  • Experience with IVR, conversational AI, or routing systems
  • Agile environment product delivery experience
  • Strong stakeholder management and communication skills

Nice-to-have

  • Experience with Salesforce or similar CRM platforms
  • Familiarity with AI-driven customer support tools
  • Salesforce certifications such as Admin or Platform App Builder

Key Requirements

  • Product Manager or Associate Product Manager role experience
  • Understanding of contact center technologies like IVR and routing
  • Data-driven mindset with ability to use metrics for decisions

Work Rights

Not specified

Tailored Resume

Cover Letter