This role serves as a trusted liaison between Veterans, their families, and VA clinical partners to coordinate essential non-medical home care services
Job Summary
This role serves as a trusted liaison between Veterans, their families, and VA clinical partners to coordinate essential non-medical home care services.
The position requires guiding members through the entire caregiver journey from search and interview to hiring and ongoing relationship maintenance.
Sharecare values lived experience and commitment to service, strongly encouraging applications from Military Veterans and their family members.
Matching Summary
This role serves as a trusted liaison between Veterans, their families, and VA clinical partners to coordinate essential non-medical home care services.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Experience in call center environment
Excellent verbal and written communication skills
Ability to maintain strict confidentiality
Proficiency with Microsoft Office Suite
Strong time management and multitasking capabilities
Nice-to-have
Military experience or veteran status
Previous healthcare industry experience
Understanding of military culture
Lived experience as a family member of a service member
Goal-driven problem-solving mindset
Key Requirements
High school diploma or equivalent required
At least one year of productivity-based customer service experience
Two years of general customer service experience acceptable alternative