The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner
Job Summary
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.
You will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field with customers and partners.
Matching Summary
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis leadership
ServiceNow product roadmap development
Nice-to-have
Proven record of driving platform adoption
Experience with HR, Finance, Facilities processes
Strong focus on exceptional user experiences
Ability to work independently in fast-paced environment
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years ServiceNow design and implementation
ITIL Foundation Certification
Bachelor's degree in Computer Science or related discipline
Experience with full life cycle development for ServiceNow customizations