Customer Service Lead

Island Trees Veterinary Hospital

Leominster, MA, United States
Client service leadership
Team motivation and support
Client communication skills
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork, train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
  • You’ll join a close-knit team that values humor, hard work, and heart, with competitive pay, benefits, and opportunities for growth.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Client service leadership
  • Team motivation and support
  • Client communication skills
  • Fast-paced environment
  • Handling escalated concerns

Nice-to-have

  • Compassionate care
  • Humor and hard work
  • Making a difference
  • People-focused approach

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter