Office Supervisor

Alliance Ground International (AGI)

Lead cargo office team
Oversee shipping process
Coordinate shipping details
Office Supervisors are responsible for leading the Cargo Office team to ensure cargo handling procedures and shipping logistics are carried out according to company and airline standards

Job Summary

  • Office Supervisors are responsible for leading the Cargo Office team to ensure cargo handling procedures and shipping logistics are carried out according to company and airline standards.
  • Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
  • AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees.

Matching Summary

Office Supervisors are responsible for leading the Cargo Office team to ensure cargo handling procedures and shipping logistics are carried out according to company and airline standards.

Skills & Requirements

Must-have

  • Lead cargo office team
  • Oversee shipping process
  • Coordinate shipping details
  • Complete compliance documentation
  • Provide customer service
  • Accept cargo and dangerous goods
  • Release imported international freight
  • Collect air freight charges
  • Handle customer phone calls
  • Complete paperwork and data entry
  • Follow company procedures and protocols
  • Work flexible hours including nights, weekends, and holidays

Nice-to-have

  • Strong reputation in aviation ground services
  • Commitment to highest quality service
  • Outstanding safety track record
  • Bringing "A" game every day with energy and enthusiasm
  • Respect for team
  • Highest regard for safety

Key Requirements

  • High school diploma, GED, or work experience equivalent
  • Valid driver’s license with a clean driving record
  • Authorization to work in the United States or Canada
  • Complete ramp and SIDA training
  • Secure a Customs Seal if required
  • One+ year of Cargo Agent experience (preferred)

Work Rights

Authorization to work in the United States or Canada

Tailored Resume

Cover Letter