Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: r...
Fully remote
Ai value realization
Talent acquisition transformation
Strategic customer success
Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote role focusing on driving customer adoption and value realization of AI-driven Talent Acquisition workflows. Candidates should have extensive experience in customer-facing roles within SaaS or software environments, particularly in HR or Talent Acquisition

Job Summary

  • Serve as a strategic partner to customers, guiding them through the organizational change, workflow redesign, and operating model shifts required to unlock the full value of AI in Talent Acquisition.
  • Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and expansion workshops) that accelerate adoption and maturity.
  • Contribute to continuous improvement of our Customer Success framework by sharing learnings, refining playbooks, and helping to standardize motions that can scale without increasing cost to serve.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Specialized Customer Success Manager for Talent AI, a fully remote role focusing on driving customer adoption and value realization of AI-driven Talent Acquisition workflows. Candidates should have extensive experience in customer-facing roles within SaaS or software environments, particularly in HR or Talent Acquisition.

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: role-specific commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • AI value realization
  • Talent Acquisition transformation
  • strategic Customer Success
  • Customer Success framework
  • AI subject matter expert

Nice-to-have

  • organizational change management
  • workflow redesign
  • operating model shifts
  • customer advocacy opportunities
  • evolving, incubating environments

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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