Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (servicing) | Bradford

Santander

Bradford, United Kingdom
Base: £25,000; bonus: up to £1,920 discretionary p...
Hybrid
Excellent verbal communication skills
Extensive computer and numeracy skills
Passion for delivering outstanding service
The role involves handling customer and third-party mortgage or loan queries over the phone while inspiring customers to embrace digital evolution

Job Summary

  • The role involves handling customer and third-party mortgage or loan queries over the phone while inspiring customers to embrace digital evolution.
  • Employees are expected to identify vulnerability and detect potential fraud to keep customers and the bank safe.
  • The position offers a hybrid working pattern with 12 days per month onsite attendance after a 12-week training period.

Matching Summary

The role involves handling customer and third-party mortgage or loan queries over the phone while inspiring customers to embrace digital evolution.

Salary

Base: £25,000; Bonus: Up to £1,920 discretionary performance related bonus; Benefits: £500 flexible benefit allowance plus pension and healthcare

Skills & Requirements

Must-have

  • Excellent verbal communication skills
  • Extensive computer and numeracy skills
  • Passion for delivering outstanding service

Nice-to-have

  • Ability to thrive in fast-paced environment
  • Strong attention to detail and policies
  • Adaptability to change and innovation

Key Requirements

  • Right to work in the UK

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter