As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Your responsibilities include proactively managing employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
customer service experience
strong communication skills
managing payment conversations
attention to detail
prioritising competing deadlines
working with systems
Nice-to-have
learning culture
sense of purpose
collaborative team culture
work/life balance
professional development
Key Requirements
Experience in customer service, contact centre, or debt collection
Workers compensation, insurance, or regulated environment experience highly regarded
Understanding of financial concepts or premium calculations advantageous