Team Leader - Roadside Assistance (detroit-onsite)-3

TaskUs

Detroit, Michigan, United States
Not specified; not specified; comprehensive benefi...
2 years prior people management experience
Strategic thinking and analytical skills
Customer confidentiality standards knowledge
The Team Lead will mentor, coach, and monitor a team of Roadside Assistance Specialists to ensure they meet Service Level Agreements and Key Performance Indicators

Job Summary

  • The Team Lead will mentor, coach, and monitor a team of Roadside Assistance Specialists to ensure they meet Service Level Agreements and Key Performance Indicators.
  • TaskUs prioritizes employee well-being through competitive salaries, comprehensive benefits, and a People First culture that encourages internal mobility.
  • This role requires acting as the primary bridge between teammates and other departments while managing daily operations and safety protocols for autonomous vehicle recovery.

Matching Summary

The Team Lead will mentor, coach, and monitor a team of Roadside Assistance Specialists to ensure they meet Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Comprehensive benefits packages mentioned

Skills & Requirements

Must-have

  • 2 years prior people management experience
  • Strategic thinking and analytical skills
  • Customer confidentiality standards knowledge
  • Coaching and performance monitoring capabilities
  • Safety compliance and incident reporting

Nice-to-have

  • Passion for teammate development
  • Creative problem-solving abilities
  • Cross-departmental liaison experience
  • Continuous improvement mindset
  • High-pressure environment adaptability

Key Requirements

  • At least 2 years of relevant people management experience
  • Strong analytical and creative problem-solving skills
  • High-level understanding of customer confidentiality standards

Work Rights

Not specified

Tailored Resume

Cover Letter