As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
Workday offers a flexible work approach combining in-person and remote work, with opportunities for growth, skills development, and a supportive company culture rooted in integrity and empathy.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
Technical product support
Global cross-functional collaboration
Client onboarding and training
Account management and expansion
Nice-to-have
HR/recruiting software expertise
Executive level relationship building
Data analysis and communication skills
Mentorship of junior team members
Flexible work environment
Key Requirements
7+ years customer success experience (Sr)
5+ years customer success experience (Manager)
Experience with enterprise SaaS solutions
Technical understanding of complex software ecosystems