Customer Service

Diversey Com Tw

Not specified
Order management
Complaint management
Customer relationship management
Diversey Com Tw is seeking a Customer Service II representative to efficiently manage order processing, handle customer complaints, and support sales teams. Ideal candidates should have up to two years of experience in customer service and strong communication skills, with fluency in English preferred

Job Summary

  • Process all orders efficiently, accurately and in line with policies and procedures, and handle and close customer complaints on time.
  • Build relationships with key customers and act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
  • Attend relevant training courses to develop skills and increase knowledge of Diversey products required to carry out the role.

Matching Summary

Match Score: 75

Diversey Com Tw is seeking a Customer Service II representative to efficiently manage order processing, handle customer complaints, and support sales teams. Ideal candidates should have up to two years of experience in customer service and strong communication skills, with fluency in English preferred.

Skills & Requirements

Must-have

  • Order Management
  • Complaint Management
  • Customer Relationship Management
  • Sales Support
  • Fluent in English
  • Computer Skills

Nice-to-have

  • Dynamic team environment
  • Positive communication
  • Continuous learning
  • Adaptable to change

Key Requirements

  • Up to 2 years prior Customer Service Experience or university degree
  • Fluent in business language of customer
  • English language skills
  • Experience in order and complaint management
  • Works within established procedures with moderate supervision
  • SAP - ERP system knowledge preferred
  • Fluency in Mandarin, Malay, Bahasa Indonesia, Bahasa Malaysia preferred

Work Rights

Not specified

Tailored Resume

Cover Letter