Guide, supervise, and monitor a team of Call Center agents in operations and sales, providing accurate information, making bookings, and resolving customer issues
Job Summary
Guide, supervise, and monitor a team of Call Center agents in operations and sales, providing accurate information, making bookings, and resolving customer issues.
Define and drive sales targets, co-plan work schedules, and monitor team performance to achieve business goals and maximize profit.
Develop individual/group development plans, conduct training, and identify trends to enhance customer experience and improve operating procedures.
Matching Summary
Guide, supervise, and monitor a team of Call Center agents in operations and sales, providing accurate information, making bookings, and resolving customer issues.
Skills & Requirements
Must-have
Supervise call center agents
Drive sales targets
Enhance customer experience
Monitor agent performance
Handle customer inquiries and complaints
Ensure accurate product information
Nice-to-have
Motivational environment creation
Trend identification and improvement recommendation