The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Service Associates act as the main hosts for the gym, responsible for greeting members, managing check-ins, and ensuring a welcoming environment.
Employees must embrace core values such as taking personal responsibility, being optimistic, and fighting hard to win while maintaining facility safety.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments and manage memberships
Maintain clean front desk and facility areas
Handle member inquiries and complaints promptly
Operate gym management software systems
Nice-to-have
Previous experience in the fitness industry
Strong interest in creating a fun atmosphere
Ability to multitask in fast-paced environments
Excellent interpersonal and problem-solving skills
Flexibility to work evenings and weekends
Key Requirements
CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days
Ability to lift more than 40 lbs routinely
Proficiency in MS Office and gym management software
Previous customer service or front desk experience