Member Experience Manager

EōS Fitness

North Richland Hills, TX, US
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Proven customer service leadership experience
Ability to lift more than 40 lbs routinely
Proficiency with fitness management software
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service and billing issues.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, daily pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong problem-solving and interpersonal skills
  • Experience in fast-paced customer-facing environment

Nice-to-have

  • Knowledge of fitness industry operations
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Background in hospitality or service industry
  • Passion for creating loyal lifelong fans

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to work in a gym setting and move about club floors

Work Rights

Not specified

Tailored Resume

Cover Letter