Team Lead - Global Service Desk_director- Workplace_operations & Support
Morgan Stanley
Fully remote
4+ years it service desk experience
Leading teams of 12-15 people
Servicenow or similar ticketing tools
The role involves building a new Service Desk from the ground up while providing world-class customer service to the Morgan Stanley population
Job Summary
The role involves building a new Service Desk from the ground up while providing world-class customer service to the Morgan Stanley population.
Candidates will be responsible for interviewing top talent, conducting performance management, and acting as an escalation point for technical issues.
Morgan Stanley offers comprehensive employee benefits, opportunities for internal mobility, and a culture committed to diversity and inclusion across 42 countries.
Matching Summary
The role involves building a new Service Desk from the ground up while providing world-class customer service to the Morgan Stanley population.
Skills & Requirements
Must-have
4+ years IT service desk experience
Leading teams of 12-15 people
ServiceNow or similar ticketing tools
Managing KPIs and SLAs
Rotational shift model availability
Nice-to-have
Experience building service desks from ground up
Exposure to automation tools
Strong communication and prioritization skills
Collaboration across all organizational levels
Comfortable with Excel-based analysis
Key Requirements
At least 4 years relevant IT service desk experience
Track record of leading teams of 12-15 people
Strong ITSM exposure with ServiceNow
Ability to work rotational shifts including weekends