Customer Service Lead- Training And Development

Trovebrands

Lehi, Utah, United States
Onsite
Training materials management
New hire onboarding
Team coaching
Trove Brands is a privately-held house of brands including BlenderBottle, Owala, Whiskware, and Eco-Brite

Job Summary

  • Trove Brands is a privately-held house of brands including BlenderBottle, Owala, Whiskware, and Eco-Brite.
  • The role involves creating and maintaining training libraries, leading onboarding processes, and coaching team members to deliver empathetic customer support.
  • The company offers comprehensive benefits, including medical, dental, vision care, 401k with employer matching, and access to fitness facilities.

Matching Summary

Trove Brands is a privately-held house of brands including BlenderBottle, Owala, Whiskware, and Eco-Brite.

Skills & Requirements

Must-have

  • training materials management
  • new hire onboarding
  • team coaching
  • customer service support
  • project management

Nice-to-have

  • empathetic communication
  • professional development
  • customer relationship building

Key Requirements

  • 1–3 years of experience in instructional design or customer service coaching
  • familiarity with helpdesk software
  • strong project management skills

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter