Director, Customer And Business Operations - Audio Tech

Bose Corporation

Framingham, Ma, USA
Base: $205,300-$282,250 (framingham, ma); bonus/eq...
End-to-end operating model design
Customer operations scaling
Business operations development
The Director of Customer and Business Operations will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division, accountable for designing, scaling, and optimizing end-to-end operating models

Job Summary

  • The Director of Customer and Business Operations will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division, accountable for designing, scaling, and optimizing end-to-end operating models.
  • This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high growth environment.
  • Bose offers a compensation package tailored to skills, experience, education, and location, including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, and exclusive perks.

Matching Summary

The Director of Customer and Business Operations will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division, accountable for designing, scaling, and optimizing end-to-end operating models.

Salary

Base: $205,300-$282,250 (Framingham, MA); Bonus/Equity: Bonus programs; Benefits: Comprehensive health and welfare benefits, 401(k) plan, employee discount

Skills & Requirements

Must-have

  • End-to-end operating model design
  • Customer operations scaling
  • Business operations development
  • Technology licensing relationships
  • Cross-functional initiative leadership

Nice-to-have

  • Customer obsession
  • Entrepreneurial spirit
  • Disruptive innovation mindset
  • Passion for audio technology

Key Requirements

  • Bachelor's degree in Business, Engineering, Information Technology, or related field
  • 10+ years progressive experience in business or customer operations, project management, or implementation
  • Experience building and scaling operating models in B2B, licensing, technology, or platform-based business
  • Proven ability to lead cross-functional initiatives and influence senior stakeholders
  • Strong understanding of project management methodologies
  • Proficiency in project management software

Work Rights

Not specified

Tailored Resume

Cover Letter