Senior Business Advisor, Operational Excellence

Intact Insurance

Multiple Locations, Canada
Base: 94,200 - 115,200; bonus/equity: annual bonus...
Hybrid
Continuous improvement mindset
Process excellence
Claims management models
Drive efficient processes to deliver unmatched customer service by reimagining outcome-focused processes and leading portfolio-level performance

Job Summary

  • Drive efficient processes to deliver unmatched customer service by reimagining outcome-focused processes and leading portfolio-level performance.
  • Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions, optimizing claims management models.
  • Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.

Matching Summary

Drive efficient processes to deliver unmatched customer service by reimagining outcome-focused processes and leading portfolio-level performance.

Salary

Base: 94,200 - 115,200; Bonus/Equity: Annual bonus target up to double target, ESPP with 50% match; Benefits: Flexible work, hybrid model, extra days off, telemedicine, Wellness account, share plan, pension plan

Skills & Requirements

Must-have

  • continuous improvement mindset
  • process excellence
  • claims management models
  • data analysis
  • AI use cases
  • Lean Six Sigma certification

Nice-to-have

  • strategic thinking
  • rigorous delivery execution
  • intellectual curiosity
  • comfortable with ambiguity
  • value stream mapping

Key Requirements

  • 8+ years experience
  • Lean Six Sigma Green Belt or Black Belt
  • Insurance sector experience
  • Project management experience
  • Change management experience
  • STEM education preferred
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter