As a Help Desk Technician you will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity
Job Summary
As a Help Desk Technician you will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity.
This role partners closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable, high-quality support while contributing to process improvement and knowledge sharing.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.
Matching Summary
As a Help Desk Technician you will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity.
Skills & Requirements
Must-have
Tier 2 support for hardware and software
Troubleshoot Windows and macOS
Microsoft 365 applications support
Active Directory and O365 management
Technical documentation and knowledge base
Nice-to-have
Mentor Tier 1 support team
Support executive or VIP users
Customer-focused support environment
Key Requirements
3-5 years of IT support experience
Experience supporting onsite and remote employees
Experience with ticketing systems and remote tools
Bachelor's degree or equivalent practical experience