450 toeic points or equivalent english proficiency
Two years customer service experience
FedEx is seeking a Customer Care Representative in Kingston, Jamaica, responsible for managing customer inquiries and ensuring satisfaction through effective communication and problem-solving. The ideal candidate should have a high school diploma, proficiency in English, and two years of customer service experience
Job Summary
The role involves serving as a direct contact for targeted accounts and providing priority assistance for their shipping requests.
Employees must analyze ongoing trends affecting customer satisfaction and provide feedback for improvement opportunities to top management.
The position requires resolving shipment delays, managing claims, and maintaining complete customer records to anticipate future shipping needs.
Matching Summary
Match Score: 85
FedEx is seeking a Customer Care Representative in Kingston, Jamaica, responsible for managing customer inquiries and ensuring satisfaction through effective communication and problem-solving. The ideal candidate should have a high school diploma, proficiency in English, and two years of customer service experience.
Skills & Requirements
Must-have
High School diploma required
450 TOEIC points or equivalent English proficiency
Two years customer service experience
35 WPM typing speed
FedEx tracking systems knowledge
Nice-to-have
Foreign language proficiency
Negotiation of sensitive issues
Microsoft Office skills
Team working abilities
Problem solving with mental reasoning
Key Requirements
High School diploma
450 TOEIC points or locally equivalent certification