Customer Banking Specialist - Elsternwick

CBA New Digital Businesses Pty

Elsternwick, VIC, AU
On-site
In-depth customer conversations
Support credit product applications
Conduct financial health checks
The Customer Banking Specialist position at CBA New Digital Businesses Pty in Elsternwick involves providing exceptional customer service, conducting financial health checks, and guiding clients through banking processes. The ideal candidate should have a background in customer service, particularly in financial services, and a genuine interest in helping customers improve their financial wellbeing

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Elstenwick Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Customer Banking Specialist position at CBA New Digital Businesses Pty in Elsternwick involves providing exceptional customer service, conducting financial health checks, and guiding clients through banking processes. The ideal candidate should have a background in customer service, particularly in financial services, and a genuine interest in helping customers improve their financial wellbeing.

Skills & Requirements

Must-have

  • In-depth customer conversations
  • Support credit product applications
  • Conduct financial health checks
  • Educate on digital banking options
  • Problem-solve and provide solutions

Nice-to-have

  • Customer-centric approach
  • Integrity and ethical conduct
  • Holistic customer solutions
  • Interest in career growth

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter