Customer Service Officer, Insurance Solution Center

FWDDeploy

Hong Kong, Hong Kong
Fully remote
Customer service for insurance clients
Handling frontline counter enquiries
Document retrieval and preparation
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach

Job Summary

  • FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach.
  • The role involves supporting customers and sales channel personnel at remote Customer Centers, handling enquiries, preparing documents, and assisting with new business applications.
  • The company offers 20-22 days annual leave, excellent learning and development opportunities, and an attractive package to the right candidate.

Matching Summary

FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach.

Skills & Requirements

Must-have

  • Customer service for insurance clients
  • Handling frontline counter enquiries
  • Document retrieval and preparation
  • New business application processing
  • Complaint follow-up and resolution
  • Multilingual communication skills

Nice-to-have

  • Problem-solving abilities
  • Organizing and planning skills
  • Improving operating procedures
  • Employee satisfaction initiatives
  • Experience with life operation projects

Key Requirements

  • University degree holder
  • 1-5 years experience in financial institutions
  • Proficient in Cantonese, English and Mandarin
  • Industry recognized insurance certificates
  • IIQE papers 1, 2, 3 & 5 advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter