The Veterinary Emergency Group (VEG) is seeking a part-time Customer Experience Coordinator in Sandy, Utah, to enhance the customer experience for pet owners in emergency situations. This role requires strong customer service skills, empathy, and the ability to thrive in a fast-paced environment, with responsibilities including customer communication and support
Job Summary
VEG is dedicated to transforming the emergency veterinary experience by providing 24/7 care for pets and people nationwide.
The role requires greeting customers with warmth, routing urgent medical calls, and providing compassionate guidance on financial options.
Employees receive competitive compensation, unlimited ER continuing education, and travel stipends ranging from $400 to $1,000 per year.
Matching Summary
Match Score: 85
The Veterinary Emergency Group (VEG) is seeking a part-time Customer Experience Coordinator in Sandy, Utah, to enhance the customer experience for pet owners in emergency situations. This role requires strong customer service skills, empathy, and the ability to thrive in a fast-paced environment, with responsibilities including customer communication and support.
Salary
Competitive compensation; Travel stipend: $1,000/year for credentialed part-time staff or $400/year for uncredentialed; Benefits include flexible schedules and employee referral program
Skills & Requirements
Must-have
2+ years customer service experience
Advanced computer program proficiency
Ability to work nights weekends holidays
Multitasking in high-stakes environments
Willingness to work in noisy odorous environment
Nice-to-have
High emotional intelligence and empathy
Problem-solving skills and innovation focus
Experience with practice management software
Strong communication and interpersonal skills
Adaptable personality for diverse teams
Key Requirements
2+ years of customer service experience
Availability for rotating nights, weekends, and holidays
Advanced proficiency in practice management software