Tech Support Engineering Manager

linde-mh.ie

Guadalupe, Mexico
Competitive compensation + benefits; not specified...
Fully remote
Oversee technical support and field service teams
Manage slas and customer escalations
Experience with erp systems like sap or oracle
Linde Material Handling is seeking a Technical Support Engineering Manager for a fully remote position in Guadalupe, Mexico. The role focuses on leading a team of engineers in providing technical support and customer relations for material handling systems, ensuring timely issue resolution and adherence to service level agreements

Job Summary

  • This role leads a team of engineers to support material handling systems customers both remotely and on field service needs.
  • The manager is responsible for ensuring multiple service level agreements are met while providing after-hours support and escalation assistance.
  • Candidates must coordinate with cross-functional teams including engineering, field service, and controls to manage workload and department utilization goals.

Matching Summary

Match Score: 85

Linde Material Handling is seeking a Technical Support Engineering Manager for a fully remote position in Guadalupe, Mexico. The role focuses on leading a team of engineers in providing technical support and customer relations for material handling systems, ensuring timely issue resolution and adherence to service level agreements.

Salary

Competitive Compensation and Benefits; Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee technical support and field service teams
  • Manage SLAs and customer escalations
  • Experience with ERP systems like SAP or Oracle
  • Lead cross-functional engineering coordination
  • Maintain safety and compliance standards

Nice-to-have

  • Strong conflict resolution skills
  • Customer centric mindset
  • Ability to mentor and train staff
  • Support sales team with technical insights
  • Continuous improvement action planning

Key Requirements

  • Leadership experience in technical support
  • Proficiency in Jira and documentation systems
  • Visa management compliance knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter