Base: $20.50 ph; bonus/equity: not specified; bene...
Process purchase orders using erp
Manage orders through ticketing system
Respond to customer inquiries via email/phone
The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible
Job Summary
The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible.
Respond to inquiries by providing timely and thorough resolution for issues to ensure customer satisfaction and utilize company ERP system to process purchase orders accurately and efficiently.
Biamp makes the world’s most extraordinary audio and video solutions, empowering true human connection in every space.
Matching Summary
The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible.
Salary
Base: $20.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process purchase orders using ERP
Manage orders through ticketing system
Respond to customer inquiries via email/phone
Verify pricing against quotes
Handle B2B phone interactions
Nice-to-have
Embrace continuous improvement philosophy
Build rapport with customers
Supportive and dynamic environment
Key Requirements
6 Months+ relevant experience
High School Graduate
Experience with ERP and ticketing system preferred