As a schedule coordinator, you will act as the first point of contact and deliver high standard customer satisfaction
Job Summary
As a schedule coordinator, you will act as the first point of contact and deliver high standard customer satisfaction.
Effective scheduling and optimization of Agilent Engineers and Alternate Service Partner’s for installation, repair, and maintenance services is a key responsibility.
Build strong relationships with internal business partners to strengthen our ability to deliver a superior customer experience.
Matching Summary
As a schedule coordinator, you will act as the first point of contact and deliver high standard customer satisfaction.
Skills & Requirements
Must-have
High volume phone and email management
Analyze and resolve issues
Liaise with internal and external customers
Effective scheduling and optimization
Prioritization of customer onsite response times
Strong communication skills in Japanese
Nice-to-have
Deliver high standard customer satisfaction
Build strong relationships with business partners
Proactively manage resource shortages
Cross-functional collaboration
English skills (TOEIC 500+)
Key Requirements
Minimum Undergraduate Degree
Basic knowledge of PC
Experience in coordinating and scheduling services
Prior experience working in SAP/CRM environments
Experience with vendor quotations, PO issuance, and invoice processing