The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor
Job Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor.
Key responsibilities include customer accountability, strategic advisory, stakeholder management, and managing technical health, adoption, and risk through AI-driven insights and product expertise.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, offering a culture where ambition meets action and innovation is a way of life.
Matching Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform, functioning as an extension of the customer’s workforce and a trusted advisor.
Skills & Requirements
Must-have
Mandarin or Cantonese fluency mandatory
Tableau Desktop, Cloud/Server, Prep knowledge
AI Literacy and Prompt Engineering Basics
Customer Accountability and Value Alignment
Strategic Advisory and Stakeholder Management
Technical Health, Adoption, and Risk Management
Nice-to-have
Drive innovation aligned with customer challenges
Cultivate executive-level relationships
AI Engagement Monitoring
Collaborative Learning and Agentblazer training
Key Requirements
3+ years relevant industry expertise
Strong consulting skills
Industry-relevant expertise
Excellent communication skills
Working knowledge of Tableau
Tableau Desktop Specialist or Data Analyst certification preferred
Experience with Tableau governance basics preferred