Salesforce is seeking a Senior Director of Cloud Success to lead its Technical Support, Success, and Architecture team in Mexico City. The role involves driving customer satisfaction, managing a diverse team, and ensuring the successful adoption of Service Cloud products across Latin America
Job Summary
Lead the integrated Technical Support, Success, and Architecture team across Latin America to ensure the highest sustainable level of customer satisfaction with Service Cloud products and services.
Drive customer adoption and value realization by managing Technical Support Engineers, Success Guides, and Architects, and serving as an escalation point for high severity customer issues.
Build, lead, and develop a world-class, diverse team of 15-20 professionals, fostering an inclusive culture and securing psychological safety while driving customer outcomes across all segments.
Matching Summary
Match Score: 85
Salesforce is seeking a Senior Director of Cloud Success to lead its Technical Support, Success, and Architecture team in Mexico City. The role involves driving customer satisfaction, managing a diverse team, and ensuring the successful adoption of Service Cloud products across Latin America.
Skills & Requirements
Must-have
Technical Support
Customer Adoption
Escalation Management
Service Cloud Lifecycle
Cross-functional Collaboration
Nice-to-have
AI CRM
Agentforce
Workforce Transformation
Psychological Safety
Key Requirements
15+ years in technical support or customer success