As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities
Job Summary
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
We offer HMO coverage, yearly Kick-Off Parties with major giveaways, recognition through 'Value Awards', and opportunities for career growth with 900 promotions given each year.
We value a collaborative environment and encourage a mindset that is Curious and Clever, possesses Entrepreneurial Energy, is Fast with Intent, and embraces the 'Laugh and Learn' philosophy.
Matching Summary
As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
Skills & Requirements
Must-have
Client relationship management
Adoption improvement plans
Manage client renewals
Stakeholder engagement
Issue resolution and escalation
Data-driven insights
Nice-to-have
Curious and Clever mindset
Entrepreneurial Energy
Fast with Intent
Laugh and Learn culture
Key Requirements
5+ years customer-facing role
Enterprise Software or SaaS industry experience
Manage 20-30 enterprise clients
Develop senior-level client relationships
Analyze customer behavior
8+ years Insurance or SaaS industry experience preferred