Not specified; not specified; comprehensive total ...
Strong people management and leadership capabilities
Proven experience in operations and technology delivery
Us benefits domain and benefits administration experience
The Senior Service Manager is accountable for delivering agreed client outcomes by leading teams and ensuring consistent adherence to internal and client SLAs
Job Summary
The Senior Service Manager is accountable for delivering agreed client outcomes by leading teams and ensuring consistent adherence to internal and client SLAs.
The role requires building a sustainable delivery model with a strong focus on quality, efficiency, and client satisfaction while proactively managing risks and escalations.
Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities for employees who champion people and grow with purpose.
Matching Summary
The Senior Service Manager is accountable for delivering agreed client outcomes by leading teams and ensuring consistent adherence to internal and client SLAs.
Salary
Not specified; Not specified; Comprehensive total rewards package including health coverage and retirement
Skills & Requirements
Must-have
Strong people management and leadership capabilities
Proven experience in operations and technology delivery
US Benefits domain and Benefits Administration experience
Ability to plan monitor and optimize resources
Willingness to work flexible shifts
Nice-to-have
Prior experience with Alight Aon or Wipro
Health or Retirement Domain experience preferred
Effective communication and coaching skills
Strong analytical problem solving and decision-making skills
Key Requirements
Bachelor's degree required
Prior experience in people management role
Authorization to work without visa sponsorship
Work Rights
Must have work authorization that does not require sponsorship