Allstate Corporation is seeking an Associate for their operations voice process, responsible for handling customer inquiries related to insurance policies and billing. The ideal candidate should exhibit strong communication skills and a customer-centric attitude, with a preference for candidates who have up to two years of relevant experience
Job Summary
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies.
Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted.
Joining our team means being part of something bigger – a winning team making a meaningful impact.
Matching Summary
Match Score: 75
Allstate Corporation is seeking an Associate for their operations voice process, responsible for handling customer inquiries related to insurance policies and billing. The ideal candidate should exhibit strong communication skills and a customer-centric attitude, with a preference for candidates who have up to two years of relevant experience.
Skills & Requirements
Must-have
handling moderate to complex inquiries
policy and billing inquiries
customer documentation explanation
customer service transactions
customer satisfaction on all transactions
Nice-to-have
innovative drive
showing interest and compassion
displaying empathy for the caller’s situation
challenge the status quo
Key Requirements
High School Diploma or GED (Preferred)
0-2 years experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.