Member Success Agent – German & English (part‑time)

Dynata

UK, United Kingdom
Base: not specified; bonus/equity: competitive sal...
Hybrid
Fluent german language skills
Advanced english communication skills
Customer service experience
Dynata is the global leader in online data collection for the market research industry and offers a hybrid or fully remote work environment

Job Summary

  • Dynata is the global leader in online data collection for the market research industry and offers a hybrid or fully remote work environment.
  • The Member Success Agent role involves creating positive customer support experiences by resolving issues promptly and maintaining professional communication.
  • The company provides a generous benefits package including holiday entitlement, health plans, income protection, and access to personal development programs.

Matching Summary

Dynata is the global leader in online data collection for the market research industry and offers a hybrid or fully remote work environment.

Salary

Base: Not specified; Bonus/Equity: Competitive salary and bonus scheme; Benefits: Generous benefit package including health, dental, holiday, and community initiatives

Skills & Requirements

Must-have

  • Fluent German language skills
  • Advanced English communication skills
  • Customer service experience
  • Telephone and online support
  • Ticketing and emailing systems
  • Microsoft Office proficiency
  • Problem solving and escalation

Nice-to-have

  • Proactive and motivated team player
  • Strong organizational and multitasking skills
  • Positive attitude and enthusiasm
  • Continuous improvement mindset
  • Cooperative and helpful work spirit

Key Requirements

  • Expert or native proficiency in German
  • Advanced English reading, writing, and speaking
  • Minimum 2 years customer service experience
  • Experience with telephone and online support
  • Ability to work part-time 20 hours per week

Work Rights

Not specified

Tailored Resume

Cover Letter