Senior Technical Account Manager (emea Shift)

Workday

Pune, India
Hybrid (50% in-office, emea shift hours)
Customer relations and technical acumen
Manage complex customer challenges
Drive escalated issues and incidents
Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on delivering proactive support to high-engagement customers. The ideal candidate will possess strong technical and communication skills, with experience in managing large ERP systems and a commitment to customer success

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.
  • Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on delivering proactive support to high-engagement customers. The ideal candidate will possess strong technical and communication skills, with experience in managing large ERP systems and a commitment to customer success.

Skills & Requirements

Must-have

  • Customer relations and technical acumen
  • Manage complex customer challenges
  • Drive escalated issues and incidents
  • Liaise between internal teams and customers
  • Proactive customer support experience
  • Workday product expertise

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years in product support, customer success, account management or consulting
  • 5+ years implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
  • BS or MS in a Technical Degree or equivalent technical work experience
  • Experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials
  • Demonstrated leadership skills and ability to engage at C-Level

Work Rights

Not specified

Tailored Resume

Cover Letter