Senior It Infrastructure Representative - Ahn

Highmark Health

Wexford, Pennsylvania, USA
**
Epic environment support
Proactive user engagement
Technical problem resolution
** Highmark Health is seeking a Senior IT Infrastructure Representative based in Wexford, Pennsylvania, to provide on-site technical support primarily for the Epic environment in clinical settings. The role emphasizes proactive problem-solving, collaboration with IT teams, and maintaining strong relationships with clinical staff. **

Job Summary

  • The Clinical Technology Specialist provides essential on-site technical support and guidance to clinical users in hospital and physician office settings, with a focus on ensuring the optimal performance and utilization of computer systems and applications, particularly within the Epic environment.
  • This role is responsible for identifying and resolving technical issues, collaborating with internal IT teams, and maintaining strong relationships with clinical staff and management.
  • The CTS serves as a critical liaison during system downtime events, ensuring clear communication and efficient coordination of recovery efforts.

Matching Summary

Match Score: 75

** Highmark Health is seeking a Senior IT Infrastructure Representative based in Wexford, Pennsylvania, to provide on-site technical support primarily for the Epic environment in clinical settings. The role emphasizes proactive problem-solving, collaboration with IT teams, and maintaining strong relationships with clinical staff. **

Skills & Requirements

Must-have

  • Epic environment support
  • Proactive user engagement
  • Technical problem resolution
  • Collaboration with IT teams
  • System downtime liaison

Nice-to-have

  • Customer satisfaction focus
  • Strong relationship management
  • Proactive issue identification

Key Requirements

  • 3 - 5 years in Information Technology
  • High School Diploma or equivalent

Work Rights

Not specified

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