Customer Service Rep

GN Group

Shakopee, MN, US
Base: $21-$27ph; bonus: discretionary bonus eligib...
Hybrid
High school diploma required
2-3 years customer service experience
Intermediate computer skills
The role supports government customers by managing electronic orders and ensuring timely fulfillment

Job Summary

  • The role supports government customers by managing electronic orders and ensuring timely fulfillment.
  • Employees must handle incoming calls, resolve service issues, and guide customers through basic software walkthroughs.
  • The position offers competitive wages, a 401k match, paid parental leave, and a hybrid work schedule.

Matching Summary

The role supports government customers by managing electronic orders and ensuring timely fulfillment.

Salary

Base: $21-$27/hr; Bonus: Discretionary bonus eligible; Benefits: Competitive package including PTO, 401k, and health insurance

Skills & Requirements

Must-have

  • High school diploma required
  • 2-3 years customer service experience
  • Intermediate computer skills
  • Outlook and Excel proficiency
  • Hybrid work availability

Nice-to-have

  • Post-secondary education preferred
  • Programming software knowledge
  • Team-oriented mindset
  • Technical troubleshooting ability
  • Initiative for professional development

Key Requirements

  • High school diploma
  • Two to three years' experience
  • Intermediate level computer skills
  • Reliable onsite attendance three days per week

Work Rights

Not specified

Tailored Resume

Cover Letter