It Technician Level 2 – Vip Support

Land Securities Group

Paris, France
Level 2 it technician
Vip user support
Itsm processes
Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs

Job Summary

  • Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs.
  • Diagnose and resolve complex incidents via ITSM tools, handle technical escalations, and ensure service continuity.
  • Contribute to end-user computing projects such as device refresh programs, OS upgrades, and meeting room deployments.

Matching Summary

Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs.

Skills & Requirements

Must-have

  • Level 2 IT Technician
  • VIP user support
  • ITSM processes
  • Windows OS Client and MacOS proficiency
  • Active Directory, Intune expertise
  • LAN/WAN networks knowledge
  • Collaboration platforms expertise

Nice-to-have

  • Strong sense of service and confidentiality
  • Ability to prioritize critical situations
  • Team spirit and clear communication
  • Pedagogy
  • Multi-functional understanding of financial topics

Key Requirements

  • Solid experience in IT environments
  • Significant experience on managing VIPs
  • Fluent in English both written and verbal

Work Rights

Not specified

Tailored Resume

Cover Letter